Confirmation of a booking by the Guest is deemed acceptance of these terms.
In these terms of business, the expression 'Accommodation' means the Accommodation operated by Yew Tree House defined in the Guest's confirmation -and 'Guest' means the person, firm or company making a booking or staying at the Accommodation. These terms apply to all bookings except to the extent where specific terms apply for a particular booking.
All published rates include all charges (the Accommodation is not registered for VAT and there are no local taxes). Accommodation rates are per room per night, breakfast included. Online and telephone/direct prices may vary slightly to take account of the increased costs of online processing.
In the rare case that the Accommodation cannot accept a booking guests will be offered a full refund. In the case of an act of God (strike, war, etc), the Accommodation will do its utmost to find an alternative accommodation in another accommodation but will not be held responsible if this is not possible.
Bookings must be guaranteed by a major credit or debit card or a deposit paid by card or cash. A 'booking' means any order for our Accommodation that is accepted by us. Acceptance will be made by us (and a contract concluded) when we have received either full payment or a deposit or major credit or debit card details from you. There is no agent involved in this booking process; the contract is concluded between you as the Customer and us as the Business.
Arrival and departure
Bedrooms are available as indicated. Our check in is from 16:00 to 22:00. Check in times outside of those specified must be
confirmed with the Accommodation prior to arrival. Check out is at 11:00 am or before.
Cancellations, amendments and non-arrivals
When an online booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Other bookings are confirmed by email or letter and the guests details will be needed in the event of a cancellation and/or amendment.
Cancellations: If your reservation is for 1 or 2 rooms and is cancelled outside of 48 hours - payment will be returned less administration costs within 5 working days. In the event of non-arrival or cancellation within 48 hours of the date of arrival, a charge equivalent to the first nights stay plus administration, credit card and online booking charges will be levied;. If you reservation is for 3 or more rooms and is cancelled outside of 1 month before the stay - payment will be returned less administration costs within 5 working days. In the event of non-arrival or cancellation within 1 month of the date of arrival, a charge equivalent to the first nights stay for all rooms booked plus administration, credit card and online booking charges will be levied. Normal terms of payment apply to these charges.
Bookings cancelled part way through a stay are subject to our cancelation terms.
Amendments: To amend your booking, simply call 01278 751382. Cancellation charges apply where applicable.
Most major credit and debit cards, and cash are accepted. For online payments the first nights fee or full amount will be taken at time of booking, For other bookings any deposits due must be received when requested with the balance being due when the guest stays at the Accommodation.
All additional sums are due for payment on presentation of the receipt at checkout. In the event of any query relating to the receipt, the Guest must notify the Accommodation within 14 days of the receipt’s date and the Guest's obligation to pay all outstanding balances immediately will not be affected.
Bookings may be accepted on-line up to 1 hour prior to arrival up to 8pm, other bookings will be accepted between 8am and 8pm provided that Accommodation is available.
The placing of a booking by the guest either on line or directly with the Accommodation is deemed acceptance of these terms.
The Accommodation does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Accommodation premises.
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Accommodation.
Disabled guest rooms
The Accommodations has ground floor rooms but does not offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the accommodation.
Dogs and other pets
Pets are not accepted in the house or bedrooms they are welcome to stay in their owners car in the private car park. In the instance when a guest arrives with a pet and brings it into the house or bedroom, the accommodation reserves the right to terminate the booking without being liable for any refund or compensation.
Smoking is prohibited in the rooms and throughout the property. Smoking is permitted in the garden in areas where ash trays are provided and all cigarette ends should be placed in the ash trays. Smokers should ensure that other guests are not affected by their smoking The Accommodation reserves the right to terminate the booking in the event of failure or suspicion of failure to comply with this request without being liable for any refund or compensation.
The Accommodation reserves the right to judge acceptable levels of noise or behaviour of guests, their famlies or representatives, who must take all steps for corrective action as requested by the Accommodation. In the event of failure to comply with management requests, the Accommodation may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the Accommodation not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, their employees, families, friends, and all sub-contractors engaged by or on behalf of the Guests are expected to adhere to this policy and the Accommodation may, without incurring any liability to the Guests, remove from the Accommodation any person or persons offending against this policy.
No hot take away food is to be consumed on the premises.
Comments and complaints
Any comment or complaint regarding the stay should be made in writing within 90 days to the accommodation. All information concerning the Accommodation, including but not limited to descriptions, availability and pricing has been provided and is controlled by the accommodation.
The Accommodation is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Guests, their friends, families and representatives.
Other than for death or personal injury caused by the negligence of the Accommodation, the Accommodation's liability to the Guest is limited to the price of the booking.
Unless the Accommodation is liable under the above clause, the Guest indemnifies the Accommodation from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Guest and the family, friends, representatives or any outside contractors of the Guest.
The Accommodation will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Accommodation does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the Accommodation premises.
Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guests, their family, friends, representatives or sub-contractors and will pay to the Accommodation on demand the amount required to make good or remedy any such damage.
The information provided by the guest may be processed by the accommodation for the purposes of its own internal use and that of any government department or agent who has the right in law to access that information. By confirming the booking, the guest consents to this processing of the information.